Having trouble connecting on a video call? This guide will get your camera, microphone, and audio working.
Close the site tab completely, reopen your browser, and go back to the call page. Most browser permission issues are fixed by a full restart. If that doesn't work, follow the steps below for your browser.
Select your browser below for step-by-step instructions.
Look at the address bar. Click the lock icon (or tune icon) on the left side of the URL.
In the dropdown, find Camera and Microphone. Set both to Allow.
Chrome will show a Reload button — click it to apply the changes.
Open Chrome Settings: click the three dots ⋮ at the top right → Settings
Go to Privacy and security → Site settings
Click Camera — make sure it says "Sites can ask to use your camera" and that the site isn't in the Blocked list. Do the same for Microphone.
If the site is in the Blocked list, click the trash icon next to it to remove it, then reload the call page.
Make sure no other app (Zoom, FaceTime, Skype, etc.) is using your camera. Close those apps completely and try again. On Mac, also check System Settings → Privacy & Security → Camera / Microphone and make sure Chrome is toggled on.
In Safari's menu bar, click Safari → Settings (or Preferences on older versions).
Go to the Websites tab at the top.
In the left sidebar, click Camera. Find the site in the list and set it to Allow. Repeat for Microphone.
Close the Settings window and reload the page.
In step 3, make sure the dropdown says Allow and not "Ask." "Ask" means it will prompt you every single visit.
Click the lock icon in the address bar, then click Connection secure → More information.
In the Page Info window, click the Permissions tab.
Find Use the Camera and Use the Microphone. Uncheck "Use Default" and select Allow for both.
Close the Page Info window and reload the page.
You can also type about:preferences#privacy in the address bar, scroll to Permissions, and click Settings... next to Camera and Microphone to manage site permissions.
Click the lock icon in the address bar, then click Permissions for this site.
Set Camera and Microphone to Allow.
Reload the page to apply changes.
Click the three dots ⋯ → Settings → Cookies and site permissions.
Under Camera and Microphone, make sure "Ask before accessing" is turned on and the site isn't in the Block list.
Open your phone's Settings app → scroll down and tap Safari.
Under "Settings for Websites," tap Camera and set it to Allow or Ask. Do the same for Microphone.
Go back to Safari, reload the page, and tap Allow when the permission popup appears.
Open your phone's Settings app → scroll down and tap Chrome.
Make sure Camera and Microphone are toggled on.
In Chrome, tap the lock icon next to the URL → Permissions.
Set Camera and Microphone to Allow.
If those options aren't visible, open Chrome Settings → Site settings → Camera / Microphone and make sure the site isn't blocked.
If the permission popup never appears, try clearing the site's data: go to your browser settings, find the site, tap "Clear data," then reload. This resets permissions so the popup will appear again.
Audio coming through your phone speaker instead of your Bluetooth headphones? This is a common issue with browser-based video calls. Here's how to fix it.
Browser-based video calls don't have the same audio control as native apps like FaceTime or Zoom. Your phone sometimes routes call audio to the speaker instead of your Bluetooth headphones, even though music and everything else works fine through them. This is a phone limitation, not a site issue.
Make sure your Bluetooth headphones are connected and playing audio before you open the call page. Play a song or video first to confirm sound is coming through them.
Open Control Center — swipe down from the top-right corner on iPhones with Face ID, or swipe up from the bottom on older models.
Long-press the audio card (the music/volume area), then tap the AirPlay / audio output icon (triangle with circles) in the top-right corner.
Select your Bluetooth headphones from the list. You should see a checkmark next to them.
Now start or rejoin the video call. The audio should route through your headphones.
Some browsers on iOS don't maintain the Bluetooth route once a video call starts. If this keeps happening, try using a different browser — Chrome on iOS sometimes handles Bluetooth routing better than Safari, and vice versa.
You can also try: Settings → Bluetooth → tap the ⓘ next to your headphones → make sure the device type is set correctly (if that option is available for your model).
This is an iOS limitation with browser-based calls — not something the site can control. If nothing else works, wired headphones are the most reliable workaround.
Open Settings → Bluetooth (or Connected devices on some phones).
Tap the gear icon next to your connected headphones.
Make sure both Phone audio (sometimes called "Phone calls" or "HFP") and Media audio (sometimes "A2DP") are toggled on. If "Phone audio" is off, the browser may not route call audio through the headphones.
Some Android phones have an audio output picker in the notification shade during a call. Pull down your notifications and look for a media output button to switch audio to your headphones.
On Samsung devices, you can also try: Settings → Sounds and vibration → Separate app sound — this lets you force a specific app's audio to always go through your Bluetooth device.
Click the speaker icon in the taskbar (bottom right).
Click the arrow (›) next to the volume slider to see all audio outputs. Select your Bluetooth headphones.
For microphone: go to Settings → System → Sound → Input and select your Bluetooth headset mic.
Click the Control Center icon in the menu bar (top right), then click Sound.
Under Output, select your Bluetooth headphones.
For microphone: open System Settings → Sound → Input and select your Bluetooth headset.
When using Bluetooth headphones for both listening and mic on desktop, audio quality may drop because Bluetooth switches to a lower-quality mode for two-way communication. If sound quality matters, consider using the Bluetooth headphones for listening only and your computer's built-in mic for speaking.
Click below to check if your browser can access your camera and microphone right now.